SUPERVISOR TECNICO Jobs at Ligue Telecom in Maringá, Paraná

Ligue Telecom company opens jobs for SUPERVISOR TECNICO positions in the Paraná region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R$ 1.100 - R$ 2.700 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in Telecommunications, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

• Job Description
• Join the Retention team of one of the best telecommunications companies in the country. We are part of the Alloha Fibra Group, the largest independent fiber optic company in Brazil. Our company operates in the Telecommunications sector with its own Data Center infrastructure and metropolitan fiber optic network. We offer data and voice solutions through dedicated Internet, Broadband, and Voice products, aiming to connect people and enhance the business of our clients. Our team is formed by three brands: Ligue, Niu Fibra, and Vip Telecom.
• Responsibilities and Assignments:
• Supervise teams to ensure excellent service levels and meet deadlines within established goals.
• Manage people and processes, provide feedback and performance evaluations as needed.
• Control timelines and quality of services, ensuring full customer satisfaction.
• Monitor and oversee the quality of outsourced services.
• Detect, direct, and resolve customer service-related issues.
• Create documents related to the above departments as well as routines for subordinates and related positions.
• Perform and monitor Preliminary Risk Analysis (APR).
• Report team results to the Coordination team.
• Work following safety, quality, and environmental norms.
• Create work plans for supervised teams.
• Develop methods, procedures, work instructions, and provide suggestions for process improvement.
• Monitor and track technical requests and their outcomes.
• Create monthly reports based on sector performance indicators and propose actions to monitor or meet goals.
• Handle and propose corrective and preventive actions to mitigate non-conformances, improvement opportunities, and customer complaints.
• Requirements and Qualifications:
• High School diploma required.
• Technical or Higher Education in the relevant field preferred.
• Knowledge of NR-10 and NR-35 required.
• Prior experience in team management required.
• Knowledge of dedicated links and data transport preferred.
• Knowledge of fixed telephony (E1) preferred.
• Knowledge of network projects and Telecommunications services management preferred.
• Additional Information:
• Daily meal allowances of R$ 28.00, approximately R$ 640.00 per month.
• Dental care partnership with AMIL.
• Unimed health plan with co-participation.
• Totalpass benefits.
• Life insurance.
• Educational partnerships with UNIFCV and UNICESUMAR, for undergraduate and postgraduate courses.
• Transportation allowance.
• Childcare support up to 36 months.
• Assistance for employees with disabled children.
• Free Internet plan up to 600mbps for employees after the probation period.

The Ligue Telecom We specialize in telecommunications and currently serve 19 cities in Paraná and Mato Grosso do Sul. We provide connectivity services to homes, businesses, operators, and the public sector. Since 2014, our focus has been on Fiber Optics. We are looking for motivated and engaged individuals who share their ideas and want to evolve professionally. We offer a fair and transparent work environment and value integrity, honesty, and respect in all relationships.

Benefit

• gain experience
• taught first
• Get bonus if overtime