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Supervisor (a) de Operações (Vendas) Jobs at Tel Contact Center in Barueri, São Paulo

Published 10 months ago

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Tel Contact Center company opens jobs for Supervisor (a) de Operações (Vendas) positions in the São Paulo region. The type of work we provide is Full-time.

The criteria for the employees we need are having Management and Manufacturing skills with Mid-Senior level experience, as well as employees who are honest, disciplined and responsible.

The Headhunters company itself is engaged in Advertising Services, of course if you are interested in applying for this company, you can register immediately.

Job Information

Company:Tel Contact Center
Position:Supervisor (a) de Operações (Vendas)
Region:Barueri - São Paulo, São Paulo
Job Function:Management and Manufacturing
Seniority Level:Mid-Senior level
Employment Type:Full-time
Industry:Advertising Services

Job Description

DESCRIPTION

– Monitor team progress, provide feedback, participate in calibration sessions, present results, and perform other daily tasks relevant to the department.
– Track overall team performance, including TMA, logged time, breaks, absenteeism, and productivity/goal achievement.
– Attend meetings with coordinators, managers, and clients as required.
– Proven experience as a supervisor in outbound telesales in a call center.
– Experience in SDR operations preferred.
– Proficient in Microsoft Office.
– Strong communication and negotiation skills.
– Goal-oriented approach.
– Excellent organizational and leadership abilities.
– Ability to work under pressure.

  • Location: Barueri, SP
  • Contract Type: Full-time – Permanent
  • Working Hours: Full-time
  • Professional Area: Telemarketing – Outbound Telemarketing / Call Center
  • Job Level: Supervisor

REQUIREMENTS
– Minimum Education Level: Bachelor’s Degree

PREFERRED
– Experience Level: 1-3 years

SKILLS

  • Communication
  • Commitment
  • Resilience
  • Proactivity

BENEFITS

  • Health Insurance
  • Transportation Allowance
  • Meal Allowance
  • Educational Partnerships
  • Dental Assistance
  • Daycare Assistance

Benefit

  • gain experience
  • taught first
  • Get bonus if overtime

Job Application Information

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Company Information

Tel Contact Center

Industry: Advertising Services

Tel Contact Center is a cutting-edge company specializing in customer service solutions. With state-of-the-art technology and a dedicated team of professionals, we provide a wide range of contact center services to businesses of all sizes.

Our main focus is on delivering exceptional customer experiences and driving customer satisfaction. Through our diverse portfolio of services, including inbound and outbound calls, email and chat support, and social media management, we help our clients create meaningful connections with their customers.

At Tel Contact Center, we understand the importance of effective communication and personalized customer care. With our advanced contact center software, we are able to streamline operations and provide seamless interactions across multiple channels. Our robust reporting and analytics capabilities allow us to track key performance indicators and continuously improve our services.

What sets us apart is our highly skilled and experienced team of agents. We carefully select and train our agents to ensure they possess the necessary skills and knowledge to represent our clients’ brands with utmost professionalism and efficiency. Our agents are adept at handling complex customer queries, resolving issues, and providing accurate and timely information.

We pride ourselves on our commitment to quality. We have established stringent quality control measures to ensure that every interaction meets the highest standards of excellence. Our quality assurance team regularly monitors calls and evaluates agent performance to eliminate errors and enhance customer satisfaction.

At Tel Contact Center, we believe in building long-term partnerships with our clients. We work closely with our clients to understand their unique business needs and tailor our services accordingly. Our flexible pricing models and scalable solutions enable us to adapt to changing requirements and support our clients’ growth.

If you are looking for a reliable and professional contact center partner, look no further than Tel Contact Center. Contact us today to learn more about how we can help enhance your customer service operations and elevate your customer experience.

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