Executive Support Technician Jobs at GDR Group, Inc. in Irvine, CA

GDR Group, Inc. company opens jobs for Executive Support Technician positions in the CA region. The type of work we provide is Full-time.

The criteria for the employees we need are having Information Technology skills with Entry level experience, as well as employees who are honest, disciplined and responsible.

The estimated salary offered by this company is quite competitive around R$ 1.100 - R$ 2.700 (per month). However, the salary can go up or down depending on the company that decides it.

The Headhunters company itself is engaged in IT Services and IT Consulting, of course if you are interested in applying for this company, you can register immediately.

Job Information

Job Description

Job Description

GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.

We are currently looking for an enthusiastic, customer-focused, and well-rounded tech savvy rockstar to join our team If you enjoy new challenges, being part of an awesome team and love helping individuals with technology, this may be the role for you.

This position is responsible for providing front line support for our client’s executive team and staff. This individual will be tasked with analyzing and resolving routine to moderately complex information system issues for end-users anywhere in the environment. These issues may include workstations, applications, servers, printers, mobile devices, phones, network infrastructure, and cloud solutions.

Must Haves:

Experience working in a high-pressure environment.

Experience providing direct support to C-Level Executives

Strong Customer Service / People Skills

Excellent organizational skills

Detail Oriented

Resourcefulness

Accountability

Essential Duties And Responsibilities

• Develop and maintain a close working relationship with senior leadership and staff.
• Provide onsite VIP IT Support for executive leadership, administrative assistants, and staff.
• Provide setup and support during executive meetings.
• Provide excellent customer service through effective communication, understanding and logical troubleshooting.
• Accountability and initiative on all assigned service requests, ensuring prompt ticket updates and time entries are in alignment within the established Service Level Agreement (SLA).
• Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
• Technical services and support for: LAN and WAN connectivity, switches, firewalls, and wireless access points.
• Support office peripherals such as: scanners, copiers, and smart boards.
• Utilize ConnectWise ticketing system to document all requests and interactions.
• Maintain customer documentation to include systems, processes, issue resolutions, etc.
• Be continuously alert and responsive to the ever-evolving client business environment and needs.
• Ability to work independently as well as part of a team.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business Awareness: specific knowledge of the client and how IT relates to their business strategy and objectives.
• Collaborate with the team to identify opportunities for solutions that grow and maximize the client’s investment in IT.

Knowledge, Skills, and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications, such as: Comptia A+, Network+, Microsoft MCP preferred.
• 2+ years of demonstrated ability with Mac and PC technical support.
• 2+ years of demonstrated ability troubleshooting android / iOS mobile devices, printers, and corporate network issues.
• 2+ years supporting executive-level customers in corporate environments.
• 2+ years providing technical support at corporate meetings / events.
• Experience with high-priority escalations and high-pressure situations
• Minimum two (2) years experience with creating and maintaining user accounts and security groups in Active Directory / Azure.
• Minimum three (3) years experience with management of workstations / devices via InTune
• Experience with common and industry specific applications such as Office, Sage, and Cadence
• Experience with regulatory compliance such as: SOX, HIPPA, PCI, or GDPR.
• Familiarity with ConnectWise, Kaseya, SonicWall Global Management System (GMS), IT Glue, desirable.

Company Description

GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today’s technology dependent businesses.

GDR Group, a growing, dynamic and innovative IT Solutions Provider head quartered in Irvine, California. We provide business to business technology solutions for today’s technology dependent businesses.

Benefit

• Comfortable environment
• Taught when starting work
• Salary bonus if there is overtime